Privacy Policy

Inland Botanicals LLC | Last Updated: October 14, 2026

At Inland Botanicals, we respect your privacy and are committed to being transparent about how your personal information is collected, used, and protected when you visit our website or make a purchase.

This Privacy Policy explains what information we may collect, why we collect it, and how it may be shared in connection with operating our business. By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect certain information, including:

• Name
• Billing and shipping addresses
• Email address and phone number
• Order details and purchase history
• Account information, if you create an account
• Communications you send to us
• Technical information such as IP address, browser type, and website activity

We collect information necessary to process orders, provide customer service, maintain our website, and operate our business.

2. How We Use Your Information

Information collected through our website may be used to:

• Process and fulfill customer orders
• Provide order confirmations and shipping updates
• Respond to questions and customer service requests
• Verify purchase eligibility when required
• Process refunds and resolve order issues
• Detect and prevent fraudulent transactions
• Maintain website security and functionality
• Comply with applicable legal obligations

We do not use customer information for purposes unrelated to our business without an appropriate legal basis or authorization when required.

3. Payment Processing

Online payments are handled through third-party payment processing services. Payment information is processed according to the security practices and privacy policies of the applicable payment provider.

Inland Botanicals may receive transaction details, such as payment status, transaction identifiers, and limited payment information needed for order administration and refunds.

We do not require customers to provide complete credit card information through ordinary email or website contact messages.

4. Order Fulfillment and Shipping

To process and deliver orders, we may share necessary customer information with shipping carriers, fulfillment providers, and other service providers involved in completing purchases.

This information may include your name, shipping address, contact information, and relevant order details. Information is shared as reasonably necessary to fulfill orders and provide related services.

5. Cookies and Website Technology

Our website uses WooCommerce and may use cookies or similar technologies to support essential website functions, including:

• Maintaining shopping cart contents
• Supporting checkout and customer account functions
• Remembering certain website preferences
• Maintaining website security
• Understanding website performance, where applicable

Additional analytics or third-party tracking technologies may be used depending on the services and plugins enabled on our website.

Where required by applicable law, we will provide appropriate notice and choices regarding nonessential cookies and tracking technologies. You may manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. Sharing Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our business, including:

• Payment processing companies
• Shipping and fulfillment providers
• Website hosting and technical support providers
• Website security and fraud prevention services
• Other providers necessary for order processing and website operations

We may also disclose information when required by law or reasonably necessary to protect legal rights, prevent fraud, or respond to lawful requests.

We do not sell customer contact lists as part of our ordinary business operations.

7. Customer Accounts

Customers who create accounts on our website may be able to review or update certain personal information through their account settings.

Account information and order history may be retained as needed for business operations, recordkeeping, security, and applicable legal obligations. If you need assistance with your account information, please contact us.

8. Data Security

We take reasonable steps to protect customer information against unauthorized access, misuse, alteration, and disclosure.

Our website and service providers may use security measures designed to protect information during transmission and processing. However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and contact us if they suspect unauthorized account activity.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, and meet legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected. Information that is no longer needed will be deleted, anonymized, or otherwise handled in accordance with applicable law and our data management practices.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights concerning your personal information, including the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Receive information about certain data-sharing practices
• Exercise other privacy rights provided by applicable law

Some information may need to be retained for legal, tax, fraud prevention, or legitimate business purposes. To submit a privacy-related request, please contact us. We will review and respond to requests as required by applicable law.

11. Children’s Privacy and Age-Restricted Products

Our website is not intended to collect personal information knowingly from children under the age of 13. We do not knowingly collect such information without appropriate authorization.

Kratom products sold by Inland Botanicals are restricted to customers 21 years of age or older. We may use age-verification procedures or request additional information when necessary to confirm eligibility for age-restricted purchases.

If we become aware that personal information was collected from a child in violation of applicable law, we will take appropriate steps to address the issue.

12. Third-Party Websites

Our website may contain links to external websites or services. These websites operate independently and may have their own privacy policies and information-handling practices. We encourage customers to review the privacy policies of third-party websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website technology, or applicable laws.

Any updates will be posted on this page with a revised effective date. Where required by law, we will provide additional notice or obtain consent before making material changes to how personal information is used.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Thank you for trusting Inland Botanicals. We appreciate your business and value your privacy.